Returns and refunds
How to start a return
- Open the order in your orders.
- Request a return and tell us the reason.
- We review the request — a return isn't approved automatically.
- Track its status any time from your returns.
Items that usually can't be returned
- Cut-to-length and made-to-order items
- Custom-finished or custom-stained items
- Items that have been installed, cut, drilled or finished
- Opened finishing products such as stains and adhesives
Damaged or wrong items
Include this in your return request so we can arrange a replacement or a refund. Contact us if it's urgent.
Stair projects
AM Carpentry stair projects aren't marketplace purchases and aren't covered by this policy. See stair projects and quotes.